Published: October 30, 2018
Human services minister says outsourcing is working but refuses to release report
About 800 Centrelink call centre jobs will be outsourced in Brisbane as new figures show 48m calls to the agency went unanswered last financial year.
Announcing the move on Tuesday the human services minister, Michael Keenan, cited a report by accounting firm KPMG that the government says found outsourced staff performed better than full-time public servants. The government refused to release the report.
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