NAB chief tells inquiry banks started ‘drifting’ from customers 20 years ago

Andrew Thorburn says he is ashamed of how National Australia Bank has behaved in recent years

The National Australia Bank chief executive, Andrew Thorburn, has conceded that problems began seeping into country’s banking industry two decades ago.

He says that when he entered banking 30 years ago, he was taught that banks existed to serve customers, but the industry started to “drift” in the late 1990s and he was ashamed of how NAB had behaved in recent years.

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from The Guardian https://ift.tt/2CqbnMC
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