Published: October 31, 2018
Australian Financial Complaints Authority officially begins on Thursday with broader power to adjudicate
Fairness is the mandate of the new organisation charged with resolving disputes between customers and their financial services, as the banking royal commission continues to lay bare the breakdown in trust between consumers and corporations.
The Australian Financial Complaints Authority (Afca) was created to address failures in the complaint resolution process. It came out of the Ramsay review, which was instigated by the Turnbull government while it was still trying to avoid a royal commission.
Continue reading...from The Guardian https://ift.tt/2OjSnlc
via
0 Comments