Published: October 16, 2018
Ombudsman’s cases increase 6.2% to 167,831, with complaints about Optus soaring by 35%
Complaints to the telecommunication industry ombudsman have increased for the second year in a row as more suburbs switch over to the national broadband network.
The ombudsman received 167,831 complaints in the the 2017-18 financial year, an increase of 6.2% in the previous year, according to its annual report released on Wednesday.
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