Published: November 05, 2018
Airline met her complaint with ‘obstructiveness’ and should compensate her properly
Lawyers acting for a passenger who was racially abused on a Ryanair flight have demanded an apology and compensation from the airline, describing its response as “woeful”.
The lawyers said that at no time did the airline check on the wellbeing of Delsie Gayle, 77, and that Ryanair’s first contact was on 2 November, 14 days after the incident, when a letter dated 21 October arrived from Ireland.
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