Published: December 27, 2018
Automated systems labelled ‘heartless’ as email and text notifications ruin holiday
It was some way to start Christmas morning – a message telling Irina that her parenting payment had been suspended.
“I am the only person my child has,” the single mother of a five-year-old daughter said, “and she’s looking to me on Christmas morning to take the lead and I’m just sitting there with tears streaming down my face.”
Continue reading...from The Guardian http://bit.ly/2Riofwc
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