Published: December 04, 2018
Australian Competition and Consumer Commission says it is unacceptable for company to ‘only disclose this forfeiture in fine print’
TPG has been slapped with federal court proceedings by the consumer watchdog for allegedly pocketing millions of dollars from a non-refundable fee it told its internet customers was a prepayment.
The Australian Competition and Consumer Commission says customers signing up to a TPG internet plan have had to pay $20 for what was described as a prepayment to cover potential costs – such as overseas phone calls – not included in their plan.
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