How many stars is a smile worth? The social cost of emotional labour

In the economy of likes – where every product and service is rated – who is doing all the work?

At the traffic lights a woman’s head dangles from the backseat window of the silver Holden Commodore in front. It is late, quite late, and she is drunk. She lazily hurls her dinner from her mouth, and I watch as flecks of vomit fasten themselves on to her chin, only to cement themselves on to the car’s exterior. “Jesus,” I mutter to the cab driver sitting next to me, who giggles and says, “She’s certainly not going to get a good rating for that.”

We laugh together, I pay, and he drops me off on my street.

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from The Guardian http://bit.ly/2Uy6V40
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