Published: April 16, 2020
Travel firm attracts widespread anger for its handling of cancelled trips due to the coronavirus pandemic
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The corporate giant Flight Centre asked a family to pay $2,100 in cancellation fees to process a hotel refund of $1,600 for a Disneyland trip made impossible due to the coronavirus pandemic.
Flight Centre has attracted widespread anger for its handling of cancelled trips due to the pandemic, prompting multiple complaints to the Australian Competition and Consumer Commission and state-based consumer authorities.
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