Published: June 10, 2021
The Productivity Commission recommends changes including allowing consumers to make ‘super complaints’ to the watchdog
It should be easier for Australians to get their smartphones, tablets and other devices repaired or replaced, the Productivity Commission has found.
The commission reviewed the so-called “right to repair” in Australia and received more than 300 submissions and comments. Many consumers complained that companies were making it harder and more expensive to get devices repaired by anyone other than the manufacturer.
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