Published: September 11, 2018
Father labelled a ‘whinger’ for complaining when insurance sold to his son, who has Down’s syndrome
Staff working for Freedom Insurance hung up on customers trying to cancel insurance policies, did not like taking no for an answer and still charged premiums after customers tried to cancel policies, the banking royal commission has heard.
A customer consultant working for the company also labelled a father a “bloody whinger” for complaining when insurance was sold to his intellectually disabled son, who has Down’s syndrome. When the father attempted to have his son’s policies cancelled, Freedom staff ridiculed him in instant messenger conversations.
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